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Below are the steps for configuring your Reolink camera to send alert emails to AwareNet.
Before starting these steps, please complete the basic setup and configuration of your camera by following the manufacturer's instructions included with your camera (every make and model is different).
The steps listed below are for the Reolink Duo 2 WiFi as of June 2024. The steps should be similar for any Reolink camera.
The email setup is critical to do! Please contact us if you need assistance.
Step 1 - Request or Create the Sending Email Account.
Step 1 - Request or Create the Sending Email Account.
For the St. Louis Hills neighborhood, contact safety_committee@stlhills.com to request the correct email account to use for sending email alerts to AwareNet.
For the Flora Place neighborhood, contact fp_admin@awarenet.us to request the correct email account to use for sending email alerts to AwareNet.
For all other neighborhoods, create a free, new Gmail account at: account.google.com (using an existing email account, even if it is a Gmail account, can be significantly less reliable). You can create any Gmail address that is available, but we recommend using some combination of your street number and street name (e.g. 372mainstreet@gmail.com). Note: You don't need to enter your real birthdate, but be sure the date is more than 18 years in the past! When you have created the new Gmail account, return here for Step 2.
Step 2 - Request or Create an Application Password
Step 2 - Request or Create an Application Password
Email services like Gmail require you to enter a password to send email alerts from a smartphone app. However, for security reasons, they typically require you to create a special "application password" (aka "secure mail key") and use the application password in the smartphone app instead of your regular email password.
For the St. Louis Hills neighborhood, use the app password provided to you in step 1.
For the Flora Place neighborhood, use the app password provided to you in step 1.
For all other neighborhoods, follow these instructions for creating an application password for your new Gmail account and then return here (for step 3) when you have that new password.
The following steps are to be done in the Reolink smartphone app.
Step 3 - Click Setup
Step 3 - Click Setup
On the home/main page, click the setup (gear) icon for your camera. The icon is also available in the upper right corner if you have already selected to view a specific camera.
Step 4 - Click Email Alerts
Step 4 - Click Email Alerts
On the Settings page, click the "Email Alerts" option.
Step 5 - Get to Email Settings
Step 5 - Get to Email Settings
Click through any messages that display until you get to a page titled "Email Settings".
Step 6 - Enter Information
Step 6 - Enter Information
On the Email Settings page, enter the email settings for the sending email account.
Enter the email account that will be used to send alerts to AwareNet (the one you obtained or created in Step 1 above).
Enter the "application password" (aka "secure mail key") that you obtained in step 1 or created in Step 2 above (The app password must be entered in Reolink as all capital letters with no spaces!)
When using a Gmail account, the Sender Server Settings should default to the correct values.
Click the Save option in the upper right corner of the page.
Step 7 - Confirmation
Step 7 - Confirmation
The "test email" confirmation will display if you entered a valid email account and application password. Otherwise, an error will display.
When you get the confirmation window, click the Close button.
Step 8 - Click Schedule
Step 8 - Click Schedule
On the Email Alerts page, click the "Schedule" option.
Step 9 - Set Schedule
Step 9 - Set Schedule
On the Schedule page, change the schedule to look like this.
Turn off Detection Type "Any Motion"
Turn on Detection Type "Person" and Vehicle".
Click the Sun column to edit Sunday.
Select the time ranges so that 10pm to 6am is enabled and 6am to 10pm is disabled.
Select all the other days to "Copy To".
Return to the Schedule page and click "Save" to return to the Email Alerts page.
Step 10 - Email Content
Step 10 - Email Content
On the Email Alerts page, change the Email Content option to "Text with Video".
Step 11 - Email Interval
Step 11 - Email Interval
On the Email Alerts page, change the Email Interval option to "30 Seconds".
Step 12 - Email Recipient
Step 12 - Email Recipient
Go back to the "Email Settings" option. The recipient email address defaults to the same address as the sending address. Change (or add) the recipient email address to the value appropriate for your neighborhood:
Cathedral Square - alert6a@awarenet.us
Flora Pl - alert5a@awarenet.us
Heger Ct. - alert7a@awarenet.us
St Louis Hills - alert1b@awarenet.us
Washington Place - alert4a@awarenet.us
You have completed the email setup!
Now you are ready to enroll your camera with AwareNet.
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